At Empire Footwear Pvt. Ltd., we strive to provide high-quality products and customer satisfaction. If for any reason you are not satisfied with your purchase, our Refund and Return Policy is designed to make the process simple and hassle-free.

1. Eligibility for Returns

• Items must be returned within 30 days from the date of delivery.
• The product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
• Products purchased on sale or with special discounts are not eligible for returns unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at empire.footwear2024@gmail.com or +91 877 980 5358 with your order number and reason for return.
• Once approved, we will provide instructions for returning the product.
• The customer is responsible for the shipping costs of returning the item unless the product is defective or we have sent the wrong item.

3. Refund Process

• Once we receive the returned product, it will be inspected. If the return is approved, a refund will be processed.
• Refunds will be issued to the original payment method within 7-10 business days.
• Please note that shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired product.
• Exchanges are subject to product availability.

5. Non-Returnable Items

• Items such as socks, undergarments, and other intimate wear cannot be returned for hygiene reasons.
• Custom-made or personalized products are non-returnable unless defective.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

For any questions or concerns about our Refund and Return Policy, feel free to contact us at +91 877 980 5358